Home > Frequently asked questions > Ordering and delivery
Everything you need to know about ordering, delivery times and tracking your parcel.
Yes, you can return an item within 14 days of receipt, provided it is in perfect condition and in its original packaging.
To return a product, it must be in perfect condition and in its original packaging.
Our air conditioners are delivered by our carrier.
Shipping costs for an air conditioner are €15 excluding VAT for orders of €500 or less excluding VAT, and €80 excluding VAT for orders over €500.
Delivery charges for spare parts are €15 excluding VAT for all orders of €500 excluding VAT or less, and €80 excluding VAT for all orders over €500 excluding VAT.
Yes, you can order online and collect your order in shop.
Delivery times are between 2 and 8 days.
Yes, you can choose the delivery day plus or minus one day.
If you haven’t found the answer you were looking for, our team will be happy to help you. Don’t hesitate to contact us if you have any questions or specific requests.
Contact our sales department
