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Ordering and delivery
Everything you need to know about ordering, delivery times and tracking your parcel.
- Can I return an item?
- What are the return conditions?
- How are our air conditioners delivered?
- What are the delivery costs for an air conditioner?
- What are the shipping costs for spare parts?
- Can I order online and collect my order from your shop?
- What are the delivery times?
- Can I choose when I want delivery?
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Can I return an item?
Yes, you can return an item within 14 days of receipt, provided it is in perfect condition and in its original packaging.
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What are the return conditions?
To return a product, it must be in perfect condition and in its original packaging.
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How are our air conditioners delivered?
Our air conditioners are delivered by our carrier.
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What are the delivery costs for an air conditioner?
Shipping costs for an air conditioner are €15 excluding VAT for orders of €500 or less excluding VAT, and €80 excluding VAT for orders over €500.
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What are the shipping costs for spare parts?
Delivery charges for spare parts are €15 excluding VAT for all orders of €500 excluding VAT or less, and €80 excluding VAT for all orders over €500 excluding VAT.
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Can I order online and collect my order from your shop?
Yes, you can order online and collect your order in shop.
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What are the delivery times?
Delivery times are between 2 and 8 days.
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Can I choose when I want delivery?
Yes, you can choose the delivery day plus or minus one day.
Do you still have questions?
If you haven’t found the answer you were looking for, our team will be happy to help you. Don’t hesitate to contact us if you have any questions or specific requests.