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Individuals

  • What is WineMaster wine cellar air conditioning connectivity?

    Connectivity means you can monitor and control your wine cellar air conditioner via the Winemaster Connect app. You can monitor your wine cellar’s temperature and humidity in real time.

  • Why is it important to have a connected wine cellar air conditioner?

    A connected wine cellar air conditioner offers optimum management of wine storage conditions, enabling temperature and humidity to be monitored and adjusted remotely.

  • How does WineMaster connectivity work?

    Connectivity on Winemaster air conditioners works via the Winemaster Connect mobile app, which connects to your air conditioner, allowing you to monitor and control the parameters of your wine cellar in real time.

  • What are the advantages of the WineMaster Connect wine cellar management application?

    The Winemaster Connect application offers advanced features such as temperature and humidity monitoring, malfunction alerts and the ability to adjust settings remotely.

  • How do I install the WineMaster Connect application?

    To install the Winemaster Connect application, download it from the App Store or Google Play, then follow the instructions to connect your air conditioner to the application.

  • How can I track changes in temperature and humidity using the WineMaster Connect application?

    The Winemaster Connect application allows you to monitor changes in temperature and humidity in your wine cellar in real time, with graphs and alerts to inform you of any variations.

  • What should I do if I receive a malfunction alert on the WineMaster Connect application?

    If you receive a malfunction alert, check the settings on your air conditioner and contact our technical service for rapid assistance. The technician will be able to connect remotely to your cellar to identify the cause of the malfunction, explain how to proceed and, if necessary, send a technician to your premises.

  • What are the prerequisites for using WineMaster connectivity?

    To use the connectivity of Winemaster air conditioners, you need a compatible air conditioner and a stable Internet connection. All Winemaster air conditioners are compatible with the Winemaster Connect application except the PC15 air conditioner.

  • How do I connect my WineMaster air conditioner to the application?

    To connect your air conditioner to the application, you can scan the QR code on the appliance from the Winemaster Connect application or enter the air conditioner’s serial number directly.

  • Can I contact a technician directly from the WineMaster Connect application?

    No, you cannot contact a technician directly from the Winemaster Connect application. From the maintenance tab, you must enter the technician’s e-mail address to authorise him to connect to your air conditioner. The technician will see your cellar on his technician application.

  • What are the costs associated with using the WineMaster Connect application?

    Using the Winemaster Connect application costs €7.5/month for an air conditioner and you need the Winemaster Connect box.

  • Can I use the WineMaster Connect application for several wine cellar air conditioners?

    Yes, you can use the Winemaster Connect application for several wine cellar air conditioners. However, the connectivity subscription is for one appliance.

Do you still have questions?

If you haven’t found the answer you were looking for, our team will be happy to help you. Don’t hesitate to contact us if you have any questions or specific requests.

Contact our sales department